Contact - FAQ

FAQ

+ Is the Bridal trial a must?

We highly recommend a trial run before the wedding. This is the time to choose weddingthe exact look you want, so that on your day, it can be mastered and applied efficiently. A trial run also gives you the chance to photograph yourself in the makeup look and see how you feel!

+ How is hairstyling priced?

Price depends on hair length, intricate design, volume, extension styling, and placement. There is an extra charge if a client has extra-long, thick, voluminous hair. For extensions styling & placement please +$40. We do not provide extensions.

+ How can I prepare for my appointment?

Please arrive with clean face and free from mascara. We prefer if you don’t moisturize before your appointment, please do so days prior your event to help the makeup glide better. Please arrive for your services on time. Please consider our guests who may be scheduled after you. We also recommend you exfoliate days before. We also suggest brow waxing prior your appointment. North Dallas location neighboor suite @leezasbrowtique is our fave.

+ Do you wash hair at the studio?

We do not wash hair at the studio. We just style hair as desired. You can arrive with your hair showered, air dry, blow dried, one day dirty, or wet. For up dos and curls we recommend arriving with one day dirty hair because hair has more grip. If you would like to do a round brush blow dry, you can arrive with wet hair or clean hair and we wet each section.

+ Are lashes included?

Traditional lashes are included on all of our makeup applications. If you wish to amp up your look you can purchase 3D mink lashes ($20) that are reusable up to 25 times, depending on care. You can bring them back to your future appointments. Bridal makeup includes the lashes of your choice: traditional or mink lashes with no additional cost.

+ Do you travel con location and is there an additional cost?

A travel fee of $50-$80 will be charged for services on location inside the Dallas, TX and / or outside Backstage Studio located in North Dallas, TX or Southlake, Tx. Travel to other areas is subject to distance and tolls traveled. Location of service for the day-of-event will be at the discretion of the client, but there are certain requirements the makeup artist / hairstylist need to complete the makeup applications and / or hairstyling. A “set up” table/work area needs to be available for the makeup artist / hairstylist at said location. Even though we bring our travel light; ample lighting, whether by means of natural light or by lamps, is necessary for services to be performed properly, if not, please advised with time. If the location is at a hotel and parking or valet fees are incurred; the amount will be included with the final bill or charged to your hotel room. Please enquire about traveling on location outside our $80 perimeter. Please arrive for your services on time. Please consider our guests who may be scheduled after you. Please arrive for your appointment on location with dry, clean hair and clean face, wearing a button down shirt is suggested, HAIR BLOW DRIES WILL BE AN ADDITIONAL CHARGE AND MUST BE PAID THE DAY OF THE SERVICE. There is an extra charge if a client has extra-long, thick, voluminous hair. Please advise us ahead if this applies to you or your guests.

+ Are touch ups included?

If you wish to have us stay throughout your ceremony/event with unlimited touch ups. $100 per artist per hour

+ I’m not a bride, Can I book a trial of my event makeup?

You can definitely book a trial to test out how your makeup and hair will look for your WOW moment. Please bring inspo makeup pics of your desired look, a picture of your dress, and we’ll go from there. Only Prom and Bridal trial have a reduced price.

+ Can I book before opening hours?

Any appointment before 9 am will incur in an early morning fee $20 per hour before opening time.

+ What happens if I'm late to my appointment?

Please arrive on time for your appointment and consider our guests who may be scheduled after you so we can keep a timely schedule for all our clients. A late fee of $25.00 will be charged for every 15 minutes of delay when a client is late for the scheduled time or is schedule makeup exceeds allotted time because of client´s delays. Artist will state the times late fees will begin and the amount charged and will be approved by client.

+ What is the cancellation policy?

Appointment deposit is nonrefundable. You can reschedule your appointment only once with more than 24 hrs. notice. Upon a no-show, your deposit is considered a No-show fee.

+ How can I secure my appointment?

A non-refundable deposit of $25 is required for appointments (except bridal contract) at the time of scheduling to confirm and hold your appointment. Appointment is hold for 24 hours. The deposit will be applied to your balance due at the end of your makeup and / or hair appointment.

+ What happens if I didn't make my deposit before my appointment?

Appointments without a deposit will be change without notice and be cancelled within 24 hours of scheduling. Once you paid the deposit please email to hello@backstage.life. We require 1 deposit per client. What methods of payments do you accept? I accept Cash, credit card payments, Venmo, and ACH payment online.